Customer Service & AI in eCommerce – AI in eCommerce by NewEcom.AI

The Great AI Shopping Handoff: Why Your Website is Sabotaging Its Best Customers

The most qualified shoppers in e-commerce history are arriving at your website right now—and you're treating them like strangers. When Perfect Customers Meet Imperfect Experiences Something remarkable is happening in…

September 26, 2025

How NewEcom.AI Crossed the GenAI Divide: A Case Study in AI Success While 95% of Enterprises Fail

The term "GenAI divide" describes a significant gap between organizations and individuals who are successfully leveraging generative AI (GenAI) for meaningful, transformative results and the vast majority who are not. The concept…

September 10, 2025

Can AI shopping agents close a sale? We tested a who's who of leading bots; Perplexity, Amazon’s Rufus, ChatGPT and Gemini

Is agentic ecommerce the real deal? We tested 4 top agents to see which can close a sale.

You've narrowed your options. You're ready to buy. But you still have questions. May 19, 2025 By David Golub And Francois Silvain You've narrowed your options. You're ready to buy.…

May 19, 2025

Can AI Pack Your Hiking Gear? We Tested Shopping Agents on Iceland’s Laugavegur Trek

We tested AI shopping agents from Amazon and Perplexity to see how they fare helping prepare a family for Iceland's famously fickle Laugavegur Trek. For now, highly capable LLMs have…

April 22, 2025

AI Shopping Assistants Face-Off: Why Intentional Data Models Outperform Transaction-Based Systems

Amazon Rufus versus NewEcom.AI In the rapidly evolving landscape of ecommerce, AI Shopping Assistant technologies have emerged as critical tools for online retailers seeking to enhance customer experiences and drive conversion rates.…

March 27, 2025

Havaianas Case Study: Revolutionizing E-Commerce with AI-Powered Sales Assistant

Executive Summary Havaianas, the iconic Brazilian flip flop brand established in 1962, partnered with NewEcom.AI to launch "Havaianas Sole Stylist," an AI-powered sales assistant that personalizes the online shopping experience.…

March 18, 2025

Yon-Ka Paris Revolutionizes Skincare with AI-Powered Assistant

Yon-Ka Paris, a pioneer in phyto-aromatic skincare since 1954, has launched a revolutionary AI-powered Skincare Assistant in partnership with NewEcom.AI. This cutting-edge digital solution combines Yon-Ka's expertise in plant-based skincare…

February 6, 2025

How eCommerce Brands Can Leverage Voice Search and AI for Better UX

Voice search and artificial intelligence (AI) are changing the game for eCommerce brands. They improve the user experience (UX) in many ways. This blend adapts to new consumer habits and…

January 3, 2025

AI-Powered Customer Support: How Chatbots Are Changing eCommerce

eCommerce has grown massively in the digital era. It now uses Artificial Intelligence (AI) to improve customer experiences and make operations smoother. The rise of AI-driven customer support, especially chatbots,…

December 9, 2024

Voice Commerce and AI: The Future of eCommerce?

Technologies like voice shopping and AI are changing how we shop online. They make shopping easier and more advanced. Brands are using these technologies to better connect with customers and…

November 26, 2024