The Challenges Holding Back AI Powered Conversational Commerce

In this episode we explore the challenges facing the adoption of AI-powered conversational commerce, also known as chatbots and virtual assistants. While these technologies offer convenience for online shopping, we highlight key obstacles on both the consumer and business sides, including concerns about data privacy and security, the lack of human touch and empathy, limited problem-solving capabilities, language and cultural barriers, and trust in AI recommendations. It then provides insights from leading experts in the fields of data privacy, AI ethics, natural language processing, and accessibility, who are working to address these challenges. The podcast ultimately envisions a future where conversational AI becomes a trusted and helpful tool for everyone.